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GP care during COVID-19

How to contact your GP and get the help and care you need

As a result of Covid-19, the way patients are accessing our GP practice has had to change. Whilst we appreciate that this can be frustrating and unsettling at times, we need to make sure that all our staff and patients are kept safe. The information we are providing to help you contact us and continue to access health and care services, is to ensure you are kept as up to date as possible on any changes in the way you may do so.  

What to do if you need to contact us

If your needs are non-urgent, adult patients can use the e-consult service on our website in the first instance. You can contact your GP practice and get a reply within two working days. You can also request medication, sick notes and bloods results through this service.

For health care needs regarding children, urgent problems or for those patients who are unable access our online services, we ask that you telephone the practice and we will answer your call as soon as possible. We will ask for a brief summary of the problem which will help us direct you to the most appropriate member of the GP practice team.

Please note that your consultation may not need to be with a GP. It may be that the care/advice you need can be given by another member of the practice team. 

Where possible and appropriate, consultations will be conducted by telephone. If a face-to-face appointment is required and you need to visit the practice, please wear a face covering (unless exempt) when you arrive. 

In cases where there is a suspicion of COVID-19, patients will be seen in our dedicated HOT clinic. Please follow this link for instructions please do not enter the health centre. The HOT clinic has a separate entrance.

Face-to-face appointments

Your temperature may be taken on arrival and you will also need to sanitise your hands. Please be aware that the surgery doors may be locked and you will need to be granted access by a member of the practice team. There will be less people in the waiting room than usual and chairs are positioned apart from each other to ensure you can observe social distancing. 

We would appreciate your co-operation in ensuring you do observe social distancing while in the surgery. We have clear signage to guide you. You are asked to wear a face covering if you need to attend the surgery in person.

If you have any coronavirus symptoms including a high temperature, new, continuous cough or a loss or change to your sense of smell or taste please DO NOT come to the surgery. You must stay at home along with anyone you live with and anyone in your support bubble. Only leave home to get a test. Self-isolate until you get your result.

We are here for urgent medical needs

Please don’t delay in contacting us if you have an urgent medical need. We are here for you and your family. 

You can also get urgent medical advice online from 111.nhs.uk or by calling 111. For life-threatening emergencies please call 999 or go straight to A&E.

What we are doing to ensure we can resume all services as soon as we can

Our practice is working extremely hard to manage the backlog of work and patient appointments as a result of Covid-19. Please be assured that we are doing all we can to arrange appointments and services for you as quickly as possible. 

Please also be mindful that, at times, our workforce may be affected by Covid-19, so our team may be smaller than usual. We are, however, all doing our very best to look after you. We ask you to be patient, polite and respectful. No type of abuse will be tolerated by any member of our GP practice team.

We are taking all the necessary steps to protect you and our staff from coronavirus. Robust measures are in place to ensure that practices are safe. This includes the installation of social distancing signage, reception screens, one-way systems, hand sanitising stations and use of PPE.

Some useful links